Optimization of PQAE Task Training Guide for Better Onboarding Process in the Department of QE at Space Company Z

Abstract

People tend to change jobs on average every 2.73 years. Therefore, onboarding experience is an important stage for the new hires to adapt to their new position and company. The new procurement quality assurance engineers of Space Company Z struggled to adapt with the current task training guide and more so in a remote environment. They were experiencing long lead times as it took them a lot of time to find the required documentation to perform their daily tasks. More so, many of these documents were outdated and scattered across different platforms. To reduce the lead time of performing such tasks, a DMAIC methodology was utilized, where in the implementation stage a 5S methodology was followed to organize the virtual space where the team store their documents. After the optimization of that interphase, the lead time for the top 3 most performed task was reduced by an average of 40%. Key Terms ⎯ training, onboarding, quality assurance, 5S methodology.