Lean Six Sigma Application to reduce cycle time in the waiting process for medical attention in patient with green categorization in adult emergency area in Hospital X

Abstract

The service area is one of the healthcare industries area that are in continuous search to optimize their process in order to provide a quality service to their customer (patient). In order to provide a total to quality service and reduce variable and eliminate waste in their process, many healthcare industries adopt the implementation of Lean Six Sigma methodology in their process. The Lean Six Sigma methodology is a useful tool based on maximizing value and minimizing waste. The design project focus in the implementation of lean six sigma tools from the Triage until medical treatment in the adult emergency department in order to reduce the variables and waste that make the waiting time process to be medical treated extended. This implementation aims to reduce the waiting cycle time in a 25% at the same time it seeks to eliminate the patient drains from the waiting area. Key Terms– Healthcare, Lean Six Sigma, Emergency Department