Continuous Improvement in the Retention and Employment Placement – Link Between Both Processes

Abstract

For the last decade, the socialeconomic factors as violence, underground economy, the poverty level of living, high unemployment, generations depending on subsidies fund from the United States, has negatively impacted the education, increasing the numbers of dropouts students in Puerto Rico. In addition, regulatory agencies have been increasing their requirements and conditions in order to continue the distributions of federal fund (grants) to the Education Institutions. The non-compliance of the established standard by regulation will affected the surviving of a lot of Institutions of Education in the Island. Based on this situation, the organization are looking for new strategies and techniques to maintain the retention process in control This project has been developed under the Plan-DoCheck-Act, Lean Six Sigma principles and using DMAIC five-step approach, in order to identify opportunities to enable the organization to reduce the overall dropouts students and increase the retention students that link to job placement. Key Terms - DMAIC, Lean Manufacturing, Plan-Do-Check-Act, Retention process, Six Sigma.