Creating a New Training and Development Program for a Quality Team inside Infotech Aerospace Services

Abstract

The purpose of this study is to validate if the creation and implementation of a training and development (T&D) program for a quality team inside the working organization can increase both employees’ competences and job satisfaction. Through the course of the project, different phases of the program were implemented as planned, including a variety of both technical and behavioral trainings. Feedback from target group has been of acceptance, showing engagement with current tasks and improving team work, as is observed. Key Terms ⎯ behavioral, competences, development, job satisfaction, technical, training.