Solving a Problem of Delays in a Work Team

Abstract

This project analyzes the work environment in a team that present delays in the delivery of tasks with the aim of reducing them. It’s a small and diverse team in an information technology services company that works from home. Applying the techniques of Affinity Analysis, Relationship Matrix and Cause and Effect, deficiencies in communication, well-being and organization were found. To correct them, Catch-Up and Coaching techniques were used through messages, e-mails, video calls, blogs, podcasts and videos. It was possible to establish a work environment of trust, respect, cooperation and union with defined goals and responsibilities. The project objective was reached, delays in the delivery of tasks in the team were reduced. The relationship between a valued and strengthened work team and performance was established. The opportunity that work from home represents for future studies also arises. Key Terms ⎯ motivation, performance, well-being and work environment.