Physiotherapy Evaluation Process Optimization

Abstract

In the “Centro de Terapia Fisica y Atletica” physiotherapy company, the potential benefits of the electronic health record system have not been fully used for the evaluation process. The process workflow was not adapted to the electronic system method. The system's data entry, format, content, and structure were not logically organized to fully support the process. This scenario limits the number of patients examined in an hour and decreases the effectiveness of the process. As a result, the business has kept up its manual method in printed form. The process was optimized, and the duration of the patient evaluation was decreased using the DMAIC methodology. A customized template was created in the electronic system for the patient examination to address process gaps and replace the manual approach. It was demonstrated that the process efficiency increased with the implementation of the new template, and the time length was reduced by more than 25%. The execution of the template will be monitored through periodic reviews, and any necessary adjustments will be carried out based on post-implementation evaluations. Key Terms ⎯ Customized template, Electronic Records, Physical Therapy, Structured Data.