Process Errors Determination and Correction for Commercial Loans in the Bank Industry
Date
Authors
Advisor
Publisher
Polytechnic University of Puerto Rico
Item Type
Article
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Abstract
The purpose of this project was to
reduce or eliminate errors on Loan Boarding
Packages received in the Loan Boarding Unit in
order to increase the boarding volume. During the
period of September 2015 through October 2015
the average loan documentation error rate has
been 31%. Because of these errors boarding
packages are not boarded the same day. For these
reason the loan boarding processing lead time has
exceeded the same day internal goal by 40% of the
time. In order to found what are the variables
affecting the loan boarding process we evaluate the
type of errors, the loans complexity and the source
of the errors.
Key Terms - Boarding Package, Errors,
Loan Boarding Unit, Loan Complexity Loan.
Description
Design Project Article for the Graduate Programs at Polytechnic University of Puerto Rico
Keywords
Citation
Berríos Pérez, M. (2016). Process errors determination and correction for commercial loans in the bank industry [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.