Enhancing Training Strategies on a Retail Environment through Six Sigma

Abstract

This article discusses the crosstraining method established on a retail environment for a hiring process. This process was design with the Six Sigma approach, using DMAIC. It was developed a full training for new hires to standardize the process and ensure full knowledge of the organization’s objectives. This process will allow the organization to retain employees and provide them the tools for the delivery of customer service and ultimately increased profitable sales. Key Terms - Crosstraining, Customer Service, Hiring, Six Sigma.