Reduce Work Time Delivery, while Improving Quality and Customer Satisfaction

Abstract

A military production process currently being worked at a company has been delivered with defects to the customers and to prepare the final delivery package took around twenty four hours. The objectives of this project were to reduce the work time delivery, to develop quality inspectors, to create work instructions and to elevate customer satisfaction. Using the technique of Value Stream Process Management, the current state of the process was studied and analyzed. Through process automation, the current state of the process was modified and it was possible to reduce the work time delivery to twelve hours. Also, process automation helped to reduce user inputs mistakes throughout the different steps of the process. The implementation of self-inspection checklists guaranteed good quality packages before they were inspected. Standard work documents and instructions were created for the new state of the process, to ensure maximum quality, productivity and repeatability over time. Key Terms ⎯ Inspection checklists, process automation, standard works, and value stream process management.