Establishing a High Performance on Puerto Rican Government Agencies through the Application of Quality Methodologies

Abstract

Government agencies in Puerto Rico must implement quality methodologies to maximize its performance on processes and services. It is well known that government agencies in Puerto Rico suffered a lack on quality methodologies during its processes and services. It is important to develop a design project that can contribute into services and processes improvement. Among the past years, is well known that government agencies in Puerto Rico are not guided by methodologies that contribute on its performance. Since that happened, processes are affected by a negative impact on quality that brings a lot of wastes and affects processes, services, and finances. Through the linking and implementation of Lean, Six Sigma, 5s, and ISO 9001 methodologies. A design project can be developed to improve services and processes, in order maximize Puerto Rican government agencies performance into a higher percentage before 2022. High quality standards are key components on every organization to become successful. It is important to train employees, to understand how important is to practice quality principles by the incorporation of quality methodologies, to make improvements that can maximize government agencies performance and customer satisfaction in Puerto Rico. Key Terms - Government Agencies, Improvement Tools, Performance on Processes and Services, Quality Methodologies.