Automobile Cabin Water Leak Resolution

Abstract

An automobile manufacturing company is concerned with the recurring number of claims for repairs on their vehicles. Customer satisfaction is down, because of water leaks inside their vehicles through the roof antenna hole. Vehicles must be fixed under a warranty claim, the company incurs in the cost of the fix. The issue was fixed permanently by replacing the clip and increasing the pressure that holds the antenna to the seal on the roof and eliminating any leaks. Key Terms ⎯ cost savings, customer satisfaction, seal failure, material fatigue, cost benefit analysis.