Idle Waiting Time for Patients – Why Does It Happen?

Abstract

This study examines the increasing wait times for physician appointments and office visits at a medical practice specializing in endocrinology. The practice operates Monday through Thursday, with hours on Mondays and Wednesdays from 12:00 PM to 5:00 PM, and on Tuesdays and Thursdays from 8:00 AM to 12:00 PM. The current appointment system is outdated and overwhelmed by the growing number of patients. This study suggests that not only does the scheduling system contribute to long wait times, but that factors such as patients with multiple comorbidities, older patients, and those with psychological or mental disorders also play a significant role. Patients experienced wait times for consultations ranging from 33 to 121 minutes, with an average consultation time of 21.17 minutes. Implementing a new appointment scheduling method could reduce physician burnout, minimize errors, and allow for more dedicated time for patient care.