Optimizing Efficiency and Employee Satisfaction by Streamlining the Complaint Sample Request SOP of a Manufacturing Company Using Lean Methodology

Abstract

In the Complaint department of a Manufacturing Company, the redundancy of documentation within the Standard Operating Procedure (SOP) has emerged as a critical challenge. This redundancy is primarily manifested in the duplication of testing requests, which exist in both electronic (LIMS) and paper format (Logbook). These inefficiencies directly impact employees' ability to accurately track activities in a timely manner and have led to a decline in employee satisfaction. This unnecessary duplication of documentation represents an overprocessing waste by Lean Methodology. It consumes valuable resources, elevates the risk of data entry errors, and introduces delays in carrying out essential tasks. Therefore, addressing this issue is imperative to enhance overall departmental efficiency and boost employee satisfaction. Our project aims to eliminate double documentation (overprocessing waste) and, in doing so, eliminate data entry errors. We seek to enhance employee satisfaction by streamlining processes. Key Terms – Complaint, Data Integrity, Employee Satisfaction, Lean Methodology, SOP Improvement.