Ethics and Compliance Program Implementation to Decrease Human Error Deviations and Increase Employee Satisfaction
Date
Advisor
Publisher
Polytechnic University of Puerto Rico
Item Type
Article
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Abstract
This project achieved to increase the
employee satisfaction and decreased the amount of
deviations caused by human errors through the
implementation of an Ethics and Compliance
Program, with a Code of Values and supportive
initiatives like recognitions and awards, etc. this
project was executed in a small pharmaceutical
company, under consent decree by FDA, and
acquired by a new company in 2014, 4 years ago. As
a by-pass achievement, the production schedule,
which usually missed a significant amount of lots to
complete in monthly plans due to short count of
personnel, with this project they achieved to
decrease this amount. This project was designed
following the DMAIC tool from Lean Six Sigma
application.
Key Terms - DMAIC, Employee Satisfaction,
Ethic & Compliance Program, Human Error.
Description
Design Project Article for the Graduate Programs at Polytechnic University of Puerto Rico
Keywords
Citation
Molina Carrasquillo, T. M. (2018). Ethics and compliance program implementation to decrease human error deviations and increase employee satisfaction [Unpublished manuscript]. Graduate School, Polytechnic University of Puerto Rico.