Optimization of the Qualification Process to Improve Products and Services in a Telecommunication Industry

Abstract

This design was based on standardizing the qualification process, reduce the time to increase production and improve the process of updating the information on the server. The Kaizen event helped to solve different problems and conditions found in the qualification process to provide customers with high quality products and services. Also create a working group responsible for providing solutions and ideas. The value stream map and the elimination waste were performed to identify the value added and non-value added in each step of the process. The results with the plan implementation were favorable allowing savings to the company, reducing the time by 70% and increasing production by 41% in six months with the help of a staff committed to continuous improvement to compliance with the proposed objectives. Key Terms – Kaizen for Telecommunication, Lean Manufacturing, Server Process Improvement, Telecommunication Systems.