International Trade Compliance Response Time

Abstract

The objective of this project was to increase the overall performance of the International Trade Compliance (ITC) department in Collins Aerospace and to reduce the average time it takes to close a classification request. Improvement opportunities were identified for both parts involved in the classification process, the requestor or business unit and the classifier from the ITC department by performing a Process Improvement Plan. After the plan was implemented, the turnback rate and the average classification time was significantly reduced. Key Terms ⎯ Process Improvement Plan, ITC, Business Unit, Classifier.