Global Supplier Quality Performance Monitoring Scorecard

Abstract

Monitoring the performance of suppliers in any industry ensures the continuous improvement of the relationship between a supplier-customer through the identification of gaps between the current performance and the customer expectations. In the Medical Device industry, Quality Performance is not only a business improvement activity, but the expectation of regulatory agencies across the world. With globalization, the need to have a global scorecard has become more evident. The goal of this design project was to create a new supplier quality performance tool, which utilized the defined Quality Key Performance Indicators and weights each one based on risk, in order to score and rank each supplier with the final goal of identifying which monitoring process will be utilized to assess and improve the supplier quality and meet regulatory compliance expectations. A DMAIC approach was utilized to execute the project. The designed tool demonstrated to be effective in ranking the suppliers and identifying high risk suppliers with poor quality performance to focus on. Key terms ⎯ DMAIC, key performance indicators, quality scorecard, supplier quality performance