Incoming Area Optimization for Servers Repair Site

Abstract

Continuous flow is a key in organizations with production lines and more than one working shift. The organization chosen for this project is a repair site for servers and server components seeking to optimize their internal processes as part of their lean strategies. It was decided to optimize the incoming area for this organization since improving the starting point on the process will guarantee the line will operate constantly without idle time or capacity loss. Decision was to reduce the incoming cycle time process from 80 minutes to 40 minutes. A kaizen event was conducted with subject matter experts to analyze causes affecting the cycle time. Major contributors were identified and addressed to achieve the desire state. The project took place for eleven weeks and the objective was accomplished. A systematic solution to measure cycle time was developed during the project as requested by management. Key Terms ⎯ adjustments, cause and effect diagram, cycle time reduction, kaizen.