Implementation of Lean Methodologies in the Small Radiology Firm Bayamón Radiology Center

Abstract

The Lean methodology was used to reduce examination cycle and lead times for the radiology clinic Bayamon Radiology Center. They clinic had a conventional X-ray system that uses x-ray films. Voice of the Customer and Value Stream Maps were used to the determine areas of improvement and ameliorate bottlenecks to improve customer satisfaction. The investigation was implemented to upgrade the X-ray equipment to a digital system that improves clinic flexibility. The project was implemented in October 2019. Key Terms ⎯ Gemba, Gembutsu, Genjutsu, Lean, Micro Business, PACS, X-Ray.