Optimizing Workspace Allocation for Consultants in a Hybrid Office Environment at RSM Puerto Rico

Abstract

The growing adoption of hybrid work models has transformed how consulting firms allocate and manage office spaces. This study applies the DMAIC (Define, Measure, Analyze, Improve, and Control) framework to optimize workspace allocation for consultants at RSM Puerto Rico. Surveys, observations, and attendance mapping identified inefficiencies in desk utilization and communication. Improvements included structured reservation rules, predefined remote workdays, and installation of desk phones. Although some resistance occurred during adaptation, early results after one week showed significant improvements in desk availability, organization, and satisfaction. These findings confirm that structured systems and clear policies enhance productivity and fairness in hybrid environments.