Reducing the amount of "turnback" on the classification center

Abstract

The research Reducing the Amount of “Turnback” on the Classification Center consists in the large amount of turnbacks that occur on the database system on a daily basis these turnbacks are errors that affect the time service that is performed when classifying items for the customers, in other words, any error that consumes a certain amount of time and interrupts the classification process. These classifications are all types of items or documents which must be classified with their correct regulation and jurisdiction. Using the DMADV tool it was possible to find the highest quantity of turnbacks that occur on the system. In this research is determined that the highest amount of turnbacks was the lack of information, which has an average of 48.41% of the total turnbacks and the other 51.59% are the rest of the defects registered. The design that was developed to solve the turnback problem was to perform a checklist where it is provided to the requestor with a simple and easy to understand guidance in order to help the request or to successfully submit a request. This checklist is provided to all customers, and it help to avoid so many errors occurring on a monthly basis that has reduction of turnbacks of more than 50%. The classification center of company X have less time wasted and obviously reduce the amount of expense and helped focus more of other customer and new projects. Key Terms ⎯ classification, DMADV method, guidance, turnbacks.