PARM-IT Process Robustness

Abstract

Long turnaround times to complete requests, mistakes performed by the employees, and ineffective forms used by the clients to submit their requests are some of the problems faced by the employees handling the PARM-IT process. The main causes for these issues are a lack of an operational “request form” that provides all the minimum information needed by the employees handling the assignment, a process flow that contains inefficiencies and the inexistence of an inspection method that captures errors before they get delivered to the client. After studying this process, waste was identified and eliminated giving way to an improved process flow that includes inspections, capturing errors before they are delivered and decreased turnaround times. Key Terms ⎯ Value Stream Process Management (VSPM), Turnback (waste), Supplier Input-Process-Output-Customer (SIPOC), Lean Principles.