Using Lean Six Sigma Tools to Improve the Laboratory Process Flow in an Analytical Laboratory Located in the Puerto Rico West Region to Increase Quality and Customer Service Satisfaction

Abstract

During the past years and up to this day, many Manufacturing Companies in Puerto Rico are challenged through tough economic instability and uncertain environment. In an effort to maintain their operational facilities on-going, such companies are focusing on cost-reduction and process optimization in their manufacturing areas. Some companies consolidate their efforts in one plant or facility obtaining efficient results. In some cases, those approaches are not enough to reach companies goals. Several activities such as outsourcing laboratory testing are an alternative that manufacturing companies can look further to reduce costs. Outsourcing is less expensive when compared to on-site laboratories. A laboratory company located in the west region has been growing over the past years due in part to an increase in outsourcing demand from companies all over the island. In order to sustain the increase amount of workload demand, the company will need to incorporate lean six-sigma philosophy and technological elements into their process flow to meet customer’s needs. The company is challenged every day to deliver a high quality service throughout a wide source of materials (excipients and active ingredient) and different pharmacopeia specifications. This laboratory company is committed to achieve their vision through a cultural adoption of continuous improvements. This article presents the process improvement of the firm using the DMAIC approach. Key Terms - Deliver on Time, Inventory System Design, Layout Improvement, Lean Six Sigma in Laboratory Operations, Waste Reduction.