Enhancing Communication in Emergency Management

Abstract

This project examined how internal communication breakdowns impact emergency management operations during environmental disasters. Using a case study of two merged disaster operations, data was collected through 23 interviews across roles including logistics, IT, and leadership. Findings revealed common issues such as inconsistent messaging, vague directives, and operational silos, all of which delayed response efforts and weakened public trust. A qualitative coding analysis identified key patterns and improvement areas. The consequences of poor communication extended beyond internal inefficiencies, directly affecting the public. These insights are applicable across sectors where coordination is critical. One major recommendation is the use of After-Action Reviews to detect failures and drive continuous improvement. The final recommendation is a recurring Communication Improvement Cycle—assess, implement, review, and improve—designed to promote clarity, coordination, and learning across teams.