Integrating DMADV Methodology to Develop a Dashboard Activities Tracker for a QC Laboratory

Abstract

This article is focused on integrating structured strategic quality management techniques to improve operational results. DMADV (Define, Measure, Analyze, Design and Verify) is the selected methodology for the project development. Designing a tracking tool to increase visibility of testing processing at a QC Laboratory undergoing a growing & transfer process phase is the goal. A Dashboard display was selected as the future tracking tool format for the QC Lab activities. The benefits of the dashboard implementation showed the activities and workload from the QC Lab Operations, improve resources utilization in the terms of personnel, equipment and expand communication between functional areas. In addition, a Value Stream Map (VSM) analysis was performed and two Opportunity for Improvement (OFI) were identified, which will be considered for application on an upcoming relocation. Key Terms ⎯ Dashboard, DMADV, QC-Lab., VSM