Implementing incentives programs to encourage right sizing

Abstract

Not understanding employee capacity and productivity represents a problem in the banking corporation when management wants to make the right decisions at the right time. The root causes of this are the lack of knowledge about main processes and the lack of visibility of productivity through different areas and departments. All processes from three units were measured and analyzed to identify waste, improve them and understand employee productivity and capacity in order to implement incentives. It was found that employees can do even more if the processes are standardized and by providing them visibility through dashboards of their productivity. This creates a healthy competitivity environment and motivates every employee to perform better. Departments were right sized and optimized and an incentive program was implemented for the three units. Key Terms ⎯ Capacity, Productivity, Dashboards, DMAIC.