The Evaluation of the National Operational Excellence Index impact over the Private Sector Sustainability in Puerto Rico

Abstract

During the past decade, the World Forum Competitive Index (WFCI) from the Island has dropped from 36 (2008) to 32 (2015). This drop is being aligned with the loss of resources from federal tax laws and high utilities/transportation cost. Since 2015, Puerto Rico has not participated in the evaluation. Competitiveness has not been measured using a public indicator. The Puerto Rico Manufacturing Association (PRMA) has developed a National Operational Excellence Index (OEI) to measure the effectiveness of a continuous improvement project implementation. The OEI is developed using two implementation levels; Project or Company Level: The Project Level is focused on project structure and results and The Company Level is focused on the cultural change of the organization based on The Shingo Model. Due the time limitation this study will evaluated the impact of the OEI on a Project Level.