Use of Quality Management Tools to Improve the Operations of a Flag Production Company

Abstract

The objective of this research is to improve the operations of a Flag Production Company by the use of Quality Management techniques. Small companies have been struggling these days on being competitive against big chains. The success of small companies relies on how they manage on achieving operational excellence. The main purpose of this research consists in determining which activities generate waste in FFTU flag production. This project was developed by following the guidance offered by the Six Sigma strategy phases of Define-Measure-AnalyzeImprove-Control (DMAIC) along with the integration of the Lean Manufacturing tools. SIPOC high level mapping will aided in determining where to concentrate the efforts. Value Stream Mapping activities will help identify the cycle time of the process and what will be the outcome of a future improved value stream. Visual Management activities aid the production by obtaining the necessary tools when needed and to guaranty safety work conditions. Key Terms - DMAIC, Lean Six Sigma, Value Stream Mapping, Visual Management