Cycle time reduction in an administrative process using Six-Sigma tools

Abstract

The long cycle time in the outsourcing process of niche skill set has been an obstacle for program execution and customer delivery. The administrative process was addressed with the use of Six Sigma tools to reduce waste and cycle time. It was segregated into two phases: Phase 1 – Standardize the process with documentation, training and procedures and Phase 2 – Systematic changes to automate. Because of the use of Six Sigma tools, the cycle time was reduced from 32 days to 23.75 days, on average to date. Lastly, the deliverables include standard documents, training package and standard procedure. Key Terms ⎯ Six Sigma green belt, Process Improvement, Process Waste reduction.