Improving Supplier Engagement in Performance Data Reporting

Abstract

Improving supplier performance reporting in the aerospace industry required addressing low supplier participation, incomplete data submissions, delayed reporting, and inconsistent data quality, all of which reduced operational visibility and decision-making effectiveness. The Plan-Do-Check-Act (PDCA) methodology was applied to standardize the reporting process through the implementation of a RACI matrix, improved supplier communication, standardized reporting templates, and KPI monitoring. Results showed significant performance improvements: supplier participation increased from 50% to 78%, data completeness from 62% to 90%, data accuracy from 70% to 93%, and on-time submission from 58% to 86%. Structured continuous improvement strengthened supplier accountability, reporting reliability, and overall operational efficiency.