Optimizing Patient Identity Management in Healthcare: Strategic Recommendations to Implement a Biometric Solution

Abstract

Patient misidentification remains a significant risk in hospital environments, contributing to medical record mismatches, administrative inefficiencies, and treatment delays. Many healthcare facilities continue to rely on traditional identification methods that are vulnerable to duplication and human error. This study evaluates the viability of implementing biometric identification systems in hospitals in Puerto Rico to reduce identification risks, improve operational efficiency, and address regulatory and operational challenges. A literature review of biometric applications in healthcare, analysis of existing implementation cases, and surveys and interviews with patients and medical staff were conducted to assess acceptance, viability, and practical considerations. Results indicate that 68% of respondents perceive the current identification process as inefficient, while clinical and administrative staff report increased errors and delays during high-demand periods. The findings suggest that biometric systems can reduce identification errors, shorten waiting times, and enhance data security. A phased pilot implementation is recommended to support regulatory compliance requirements. Key Terms ⎯ Biometric Solutions, Correct Patient Identification, Management Efficiencies, Strategic Healthcare.